Refund policy

Thank you for shopping at AN45. We want you to love your experience and products. If something isn’t right, we’re here to help. This Return & Refund Policy outlines how returns, replacements, exchanges, and refunds work when you purchase from our website (the “Services”).

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

✔ Return Window

  • You must request a return within 7 days of receiving your order.

✔ Condition of the Product

Products must be:

  • Unopened

  • Unused

  • In their original packaging

  • Sealed, with protective films intact

  • Accompanied by proof of purchase (order number, receipt, or invoice)

❌ Non-returnable items

For safety, hygiene, and regulatory reasons, we cannot accept returns for:

  • Used products

  • Opened or unsealed items

  • Items damaged due to customer handling

  • Free gifts or promotional items

  • Products marked as Final Sale or Non-returnable on the website

2. Damaged, Defective, or Wrong Item

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

You must provide:

  • Order number

  • Clear photos/videos of the issue

  • An unboxing video, mandatory for damage, wrong-item claims, and for anything missing from the parcel (see Section 3)

We will process:

  • A free replacement,

  • Equivalent Discount Coupon of chargeable items OR

  • A full refund, depending on inventory availability

3. Missing Items — Unboxing Video Required

If something you paid for is not in the parcel, we want to put it right. To do that we have to be able to see what was and was not packed, so a claim for a missing item is accepted only with a continuous, unedited unboxing video.

✔ What the video must show

  • The sealed parcel before it is opened, with the shipping label readable

  • All sides of the parcel, so the tape and seals are visible and intact

  • The parcel being opened in one continuous take - no cuts, pauses, or edits

  • Every item lifted out and held clearly to the camera, including the invoice and any free gift items, which are part of the order even though they are billed at ₹0.00

  • The empty box at the end, shown inside and out

⏱ Raise it within 2 days

The claim must reach us within 2 days of receiving your order. Email support@an45degree.com with your order number and the video attached or shared as a link. A claim raised after 2 days cannot be considered, whatever the video shows.

❌ No video, no claim

Without a video that meets the conditions above we have no way to verify a shortage, so no refund, replacement, or complaint regarding missing items can be entertained. This applies to every order, prepaid and Cash on Delivery alike.

Please start the recording before you break the seal. A video that begins with an already-open box cannot establish what was inside it.

4. Return Process (Step-by-Step)

Step 1 — Initiate Request

Email us at support@an45degree.com with:

  • Full name

  • Order number

  • Reason for return

  • Photos (if applicable)

Step 2 — Approval Email

If your request meets our eligibility criteria:

  • You will receive a Return Authorization Email

  • We will share return instructions or pickup details

Step 3 — Ship the Product Back

Depending on your pin code:

  • We may arrange pickup, OR

  • You may be asked to self-ship using any reliable courier

Returned products must be:

  • Packed securely

  • Returned in their original box

  • Shipped within 5 days of receiving approval

Step 4 — Inspection

Once the return is received:

  • Our team inspects the product for quality and condition

  • Inspection usually takes 2–4 business days

Step 5 — Refund or Replacement

After inspection is complete:

  • Refunds are processed within 5–7 business days

  • Replacements are shipped within 2–4 business days

5. Refund Method

Refunds will be issued to the original payment method, such as:

  • Credit/debit card

  • UPI

  • Net banking

  • Wallet (if used)

If the original payment method fails:

  • Refunds will be issued via bank transfer after collecting your account details securely.

❗ Note:

Shipping charges, COD charges, and convenience fees are non-refundable.

6. Cancellation Policy

You may cancel an order before it is shipped.

Once an order is shipped:

  • Cancellation is not possible

  • You may request a return after delivery (if eligible)

Refund for canceled orders is issued within 3–5 business days.

7. Exchange Policy

We allow exchanges only for damaged or incorrect items.

We do not offer exchanges for:

  • Change of mind

  • Wrong shade/variant selected

  • Product not suiting personal preference

8. Delayed or Missing Refunds

If your refund hasn't reflected:

  • Check with your bank or payment provider

  • Contact us at support@an45degree.com

  • Refunds may take longer due to banking processing times